In-Course Help

• Can We Ask Questions During a Live Class?
• Are the Workbook Questions For Our Own Personal Use or Should We Submit Our Answers?
• Are the Live Classes Recorded and When Will the Recording Be Posted In the Sprint Center?
• How Can I Connect With Other Sprinters/Members?

• Will My Projects Remain Confidential?
• Can My Project Be Included In the Past Project Examples?
• I Need to Reschedule My Appointment With My TA. What Should I Do?
• How Do I Choose Which Company To Use In My Final Project?
• Will I Receive an Email Confirmation When I Turn In My Project?
• I Submitted the Project For an On-Demand Course, When Do I Get the Badge?
• Who Do I Ask If I Have Questions About the Content/Project For An On-Demand Course?

• A Video Won't Load, How Can I Access It?
• I Can't Log into My Account, What Should I Do?
• I've Watched All of the Videos, However, Some of the Videos Still Say "In Progress". How Do I Change the Video Status to "Completed"?
• Is There a Way To Download the Module Recordings, So I Can View Without Internet?
• I Cannot Open Any Google Suite Links (e.g. Google Docs, Google Slides). Can You Send Me the Links In a Different Platform?
• I Can't Access the Slack Workspace, What Should I Do?
• How Can I Edit a Course Workbook?
• I'm Having Issues Syncing My Calendar With AddEvent!

Course Overview

• Is There Homework For a Sprint?
• What’s the Sprint Time Commitment? I Work Full-Time; Do I Have Time to Take This Sprint?
• What Is the Format of a Sprint?
• I Live in a Totally Different Time Zone! Can I Take a Live Course?
• How Long Do I Keep Access to the Course Materials?
• Do I have to Attend All of the Sprint's Live Sessions in Real-Time?

• I Wasn't Able to Finish the Sprint, Can I Still Turn My Project In to Get a Badge?
• When Will the Badge Be Provided?
• Will I Receive a Certificate Upon Completion?

Course Syllabi

• Where Can I Find Course Syllabi?

Enroll at Section

• Can I Take 2 Sprints at the Same Time?
• Enrollment For a Course Has Closed. Can You Make an Exception and Help Me Enroll?
• I'm Not Receiving the Account Verification Code to Reset My Password
• I See a Blank Screen When Logging In. Help!
• I'm Unable To Enroll in a Live Course Because of an Enrollment Conflict
• Can I Take Two Overlapping Live Sprints?
• When Will a Course Become Available On-Demand?
• I Missed a Live Course Sign-Up. When's the Next Cohort?
• How Can I Unenroll From a Live Course?
• When Can I Access Live Course Content?
• When Does Enrollment End For a Live Course?

Payments / Billing

• How Can I Cancel My Membership?
• I'd Like to Refer My Network to Section. Is There a Referral Link I Can Use?
• How Can I Update My Credit Card and/or Billing Information On File?
• Can I Just Purchase One Sprint?
• How Can I Get a Formal Invoice On Letterhead to Expense My Purchase?
• Does Section Offer Discounts?
• Can I Get My Section Membership Reimbursed By My Company?
• Can I Pay by Invoice?
• Does Section Offer Payment Plans?
• Can I Purchase a Section Membership as a Gift?

Scholarships

• Where Can I Apply For a Scholarship?

Team Sprints

• I Want to Sign Up For the Membership With a Team! What Benefits Can You Offer Us?

Membership

• How Do I Join the Membership?
• Will Membership Events Be Recorded?
• Is the New Member Orientation Mandatory To Attend?
• How Can I Change My Profile Information in the Member Center?
• How Can I Change the Email Address Associated With My Membership?
• Does the Membership Automatically Renew?
• What Networking Opportunities Are Available Through Section?
• How Do I Search the Member Directory By Company Name, Location, Etc?
• Is There a Job Board For Members?
• Can I Get CPE Credits If I Sign Up For a Membership and Take a Course?
• Why Should I Take a Live Course If I Have Access to the Content On-Demand?